Terms & Conditions

  1. The Renter accepts the provisions of this rental agreement and has received a copy of it.
  2. The driver shall be at least 21 years of age and shall have held a driver's license for at least one year before renting a vehicle. The Renter shall abide by Mauritian law and regulations when driving. The vehicle is under the responsibility of the Renter, which, under this rental agreement, can never be less than until Solupro has registered the vehicle as returned in his system. Registration of return can only take place at the opening hours.
  3. The Renter shall return the vehicle as stated below:

    1. With all attachments, including tires, tools, documents, maps and other items that were in or on the vehicle upon rental, in the same condition as upon reception, except for normal wear and tear from use. If something is missing the Renter agrees that the cost price of individual items that are absent when the vehicle is returned will be charged to his or her credit card or cash which the Renter used at the beginning of the rent. The same applies if extra parts that came with the vehicle are missing upon the vehicle's return or if returned in an unsatisfactory condition, i.e. these items will be charged to the credit card used at the beginning of the rent.
    2. At the predetermined time as stated on the front page of the rental agreement or sooner if Solupro ltd demands it.
    3. At the Solupro ltd car rental where the vehicle was rented, unless otherwise agreed. If at the end of the rental period the vehicle is not left at Solupro's ltd venue of rent, Solupro ltd is authorized to charge the renter for pick-up of the vehicle according to its pricelist.
    4. With a full tank of fuel. If the vehicle is not returned with a full fuel tank Solupro is authorized to charge the Renter for the difference in fuel until the tank is full + a 10 % surcharge at the pricelist of Solupro.
    5. The renter shall return the car in the same given condition of neatness otherwise the renter will have to pay the cleaning and overhauling cost.
    6. In case of puncture or damage for a reason other than normal water and tear the Renter agrees to repair or replace it by a tyre of the same size and similar wear.
  4. The Renter shall pay for the fuel and other needed for driving the vehicle for the period of time the vehicle is at her or his responsibility, which in the interpretation of this agreement, is never a shorter period than the period Solupro has to register the vehicle in its system as returned, which can only be processed during the company's opening hours.
  5. If the Renter does not return the vehicle at the correct time according to this rental agreement, or negotiates extended rental with the Solupro ltd office, Solupro ltd or the police are authorized to take possession of the vehicle without further notice at the Renter's expense. Extended rental is subject to the consent of Solupro ltd. If the Renter returns the vehicle 1 hour or more after the expiry of the rental period, Solupro is authorized to collect as much as a one-day rent according to this rental agreement. For every day that begins thereafter, Solupro ltd may collect all charges as per the company's pricelist.
  6. The vehicle shall be cautiously and carefully driven. Only persons who are registered with Solupro ltd as the drivers and who meet the provisions of Item 2 above, are authorized to drive the rented vehicle. If the vehicle is driven by a person who is not registered in this rental agreement, all insurance becomes null and void, in which instance the Renter is fully liable for the vehicle, for damage it may sustain, damage it may cause others, items or vehicles, and obligates to pay such damage in full.
  7. The Renter has objective liability in respect of the vehicle towards Solupro, for example, because of damage sustained by Solupro ltd if the vehicle is stolen or if the vehicle sustains damage that will not be compensated by the company's insurance company.
  8. The Renter has objective liability in respect of Solupro for damage derived from the use of the vehicle and will not be compensated by Solupro's ltd insurance company, including damage to passengers or other persons.
  9. The Renter is liable for damage derived from the use of the vehicle and will not be covered by the vehicle's insurance company, including damage to the vehicle and/or passengers that may be traced to the following factors:

    1. Off-road driving
    2. Driving in rivers or any kind of watercourses
    3. Intentional actions or major negligence
    4. Driver's usage of intoxicants
    5. Usage of the vehicle that is in breach of Mauritian law and/or the provisions of this rental agreement.
  10. In the instance of collision or another accident, the Renter shall immediately notify the police, as well as Solupro ltd. The Renter may not leave the venue of collision or accident until this has been done and until the police have arrived, or a damage report has been prepared. The Renter shall immediately fill out the damage report if damage has occurred. If the Renter does not report the damage within 12 hours from its occurrence, the Renter is fully liable for the damage and shall in such instance pay for it in full irrespective of the collision damage waiver (CDW) that is attached to the insurance taken out by the Renter at the beginning of the rent.
  11. The Renter agrees to pay Solupro ltd a required deposit in the estimated amount of the rent and/or other charges the Renter may be subjected to regarding the rent.
  12. The Renter is responsible for all parking tickets and fines for traffic violations. Solupro ltd reserves the right to collect a charge from the Renter, charged against his or her credit card, according to Solupro's pricelist, if it turns out that Solupro has to pay fines for the Renter and/or inform the authorities about the Renter because of traffic violations.
  13. The Renter is responsible for all expenses derived from transporting the vehicle to Solupro's ltd location, as decided by Solupro ltd, in the event of transportation because of an accident or damage to the vehicle, or for other reasons. In such instance the collision damage waiver (CDW) has no impact.
  14. The Renter is not authorized to use the vehicle for transporting passengers against payment, lend it or sub-lease it.
  15. Upon the issue of cyclone warning class 3 the vehicle shall not circulate otherwise the renter shall be responsible for any damage.
  16. The Renter and its travelers are strictly prohibited from smoking in the car and remain solely liable for any damages or fire caught by smoking.
  17. Solupro ltd reserves the right to cause the car to be verified at any time.